Your emailed invoice will be delivered as an attached PDF file. The PDF format allows us to deliver an electronic invoice that looks exactly the same as a paper copy.
To view your emailed invoice, you will need to have a PDF viewer. If you are using Windows, you may need to download and install a viewer. You will only need to do this once on each computer in which you will be reviewing the invoices. If you have a MAC computer, a PDF viewer is built in.
The most common PDF viewer (Adobe Reader) is available at www.adobe.com at no charge.
Do you recommend that we set up an email group? Why?
Yes, we do recommend that you set up an email group. The use of an email group reduces the exposure of an individual not receiving an invoice due to vacation, holiday, sickness, etc. We recommend that the email address you provide to us does not go directly to one individual, but to several appropriate individuals within your organization. You can accomplish this by setting up and maintaining an email group. This is a proven way to ensure the proper individuals from your organization will be notified.
What could potentially stop the email/invoice from being delivered to us?
Any type of spam/virus/attachment blockers could potentially block the email/invoice from being delivered to you. Please ensure that our email address (WolfBilling@wolfleader.com) is "whitelisted" by your IT department or help desk. Also please ensure that you inform us if your current email address changes.
How often will I receive emails from you? How many will I receive?
You will receive one email per invoice. The email will be delivered to you one day after your invoice is created. For example, if two invoices were processed in our system on Monday, you will receive two emails from us on Tuesday.
Is it possible to change the way we receive our invoices once we are set up to receive invoices emailed?
You do have the right to change your form of communication at any time by contacting us at WolfBilling@wolfleader.com.
Who would I contact if I needed to change my email address?
